The federal government has announced a comprehensive review of the laws and regulatory framework governing Australia’s Triple Zero emergency call system, signalling a renewed focus on public safety, response standards and accountability.

The review will examine how existing legislation defines the responsibilities of telecommunications providers, emergency service agencies and other stakeholders involved in the 000 network.

It is expected to assess whether current legal safeguards remain fit for purpose amid technological change, increased call volumes and evolving public expectations of emergency response systems.

Officials said the inquiry would consider operational resilience, coordination between jurisdictions and the clarity of obligations placed on service providers to ensure that emergency calls are handled without delay.

Particular attention will be paid to the reliability of infrastructure and the effectiveness of escalation procedures when disruptions occur.

The government indicated that the review would also consult widely with emergency services, telecommunications companies, consumer groups and state and territory authorities.

The aim is to identify potential legislative or regulatory reforms that strengthen system integrity while maintaining rapid response capabilities across urban, regional and remote areas.

Triple Zero, known internationally as 911 or 112 equivalents, remains a critical national service relied upon by millions of Australians each year.

Authorities stressed that the review is intended to reinforce public confidence in the emergency call system and ensure it continues to operate at the highest standard of reliability and accountability.

A formal timetable and reporting deadline are expected to be released following initial stakeholder consultations, with the government signalling that any recommended reforms will prioritise safety, transparency and system resilience.